At BabyLunea, customACCer satisfaction is important to us. This Returns & Refund Policy applies to orders delivered to customers in the United Kingdom.
If you are a consumer in the United Kingdom and you buy online, you generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason.
After notifying us that you wish to cancel, you then have a further 14 days to return the item.
This legal right does not affect your statutory rights if an item is faulty, damaged or not as described.
In addition to your legal cancellation right, BabyLunea may accept returns within 30 days of delivery, provided that the item is:
This commercial 30-day return policy does not limit your legal consumer rights.
Before returning any item, please contact our customer service team at:
contact@babylunea.com
Please include:
Please do not send any item back to our administrative address without prior approval. Returns must be sent to the return address provided by our customer service team.
For a change-of-mind return, return shipping costs are usually the customer’s responsibility, unless otherwise confirmed by BabyLunea.
If the item is faulty, damaged on arrival, not as described or incorrect due to an error by BabyLunea or one of our logistics partners, BabyLunea will provide an appropriate solution in accordance with your consumer rights.
If your item arrives damaged, faulty or does not match your order, please contact us as soon as possible at:
contact@babylunea.com
Please provide your order number, a short description of the issue and clear photos of the product and packaging.
Depending on the situation, BabyLunea may offer a replacement, repair, refund or another appropriate solution.
Once your returned item has been received and inspected, we will notify you by email.
If the return is approved, the refund will be issued to the original payment method used for the order.
Refunds are usually processed within 14 days after we receive the returned item or receive proof that the item has been sent back, where applicable.
For hygiene and safety reasons, certain items may not be eligible for return if they have been used, washed, damaged, altered or removed from sealed hygiene packaging.
Personalised products, final clearance items clearly marked as non-returnable, and products that cannot be resold for hygiene reasons may also be excluded, except where the item is faulty or not as described.
BabyLunea does not always offer direct exchanges. If you need a different model, colour or product, we may ask you to return the original item and place a new order.
If a parcel is refused, not collected or returned because of an incorrect address, BabyLunea may deduct reasonable shipping, return or handling costs from any refund, where permitted by law.
You may contact us by email to cancel your order. You may also use the following model cancellation form:
Model Cancellation Form
To: BabyLunea Customer Service
Email: contact@babylunea.com
I hereby give notice that I cancel my contract of sale for the following goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date:
For any return or refund request, please contact:
BabyLunea Customer Service
Email: contact@babylunea.com
We usually respond within 24 to 48 business hours.