Privacy Policy – United Kingdom

This Privacy Policy explains how BabyLunea collects, uses, stores and protects personal information when customers in the United Kingdom visit our website or place an order.

1. Who we are

The website www.babylunea.com is operated by BabyLunea.

Administrative address:
BabyLunea
125 rue Claudel
Boisbriand, Québec
J7G 1K1
Canada

Email: contact@babylunea.com

2. Personal information we collect

We may collect the following information when you browse our website, place an order or contact us:

• name and surname;
• billing and delivery address;
• email address;
• phone number, if provided;
• order details;
• payment confirmation details;
• customer service messages;
• IP address, browser type and device information;
• cookies and website usage data.

3. How we use your information

We use personal information to:

• process and deliver orders;
• send order confirmations and delivery updates;
• respond to customer service requests;
• manage returns and refunds;
• prevent fraud and protect our website;
• improve our products, website and customer experience;
• send marketing emails where you have consented or where permitted by law;
• comply with legal, tax and accounting obligations.

4. Legal basis for processing

Depending on the situation, we process your personal information because:

• it is necessary to perform a contract with you, for example to process and deliver your order;
• we have a legitimate interest, for example to prevent fraud or improve our service;
• you have given consent, for example for certain marketing communications;
• we need to comply with legal obligations.

5. Payment information

Payments are processed through secure third-party payment providers. BabyLunea does not store full payment card details.

6. Sharing your information

We may share necessary personal information with trusted service providers, including:

• e-commerce platform providers;
• payment providers;
• delivery and logistics partners;
• email and customer service tools;
• analytics and advertising providers;
• professional advisers where necessary;
• authorities where required by law.

We only share information that is necessary for the relevant purpose.

7. International transfers

BabyLunea is based in Canada and may work with service providers located in different countries. As a result, personal information may be transferred outside the United Kingdom.

Where required, we take reasonable steps to ensure that personal information receives appropriate protection.

8. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse traffic, improve the customer experience and support advertising.

You can manage cookies through your browser settings. Some cookies may be necessary for the website and checkout to function properly.

9. Marketing emails

If you subscribe to our newsletter or agree to receive marketing emails, we may send you product news, offers and advice related to BabyLunea.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at contact@babylunea.com.

10. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including order management, customer service, fraud prevention, legal, tax and accounting requirements.

11. Your rights

Depending on applicable law, you may have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• object to certain processing;
• request restriction of processing;
• withdraw consent where processing is based on consent;
• request a copy of your information in a portable format.

To exercise your rights, please contact us at:

contact@babylunea.com

12. Security

We use reasonable technical and organisational measures to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

13. Children’s privacy

BabyLunea sells products for babies and parents, but our website is intended for use by adults. We do not knowingly collect personal information directly from children.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

15. Contact

For any question about this Privacy Policy or your personal information, please contact:

BabyLunea Customer Service
Email: contact@babylunea.com