At BabyLunea, we carefully prepare each order to help parents receive practical, elegant and reliable baby essentials for travel, outings and everyday care.
This Shipping Policy applies to orders placed by customers located in the United Kingdom.
BabyLunea ships selected products to the United Kingdom, subject to product availability, supplier availability and delivery service coverage.
Orders are usually processed within 1 to 3 business days after payment confirmation.
During busy periods, product launches, promotional campaigns or exceptional logistics delays, processing may take slightly longer. If a significant delay occurs, our customer service team may contact you by email.
For the United Kingdom, the estimated delivery time is generally:
5 to 9 business days, depending on the product, logistics partner, dispatch location and final delivery address.
This delivery estimate is provided for information only and may vary due to customs checks, carrier delays, public holidays, weather conditions, high seasonal demand or circumstances outside BabyLunea’s control.
BabyLunea works with logistics partners that may be located in different regions, including Europe or Asia, depending on stock availability and product type.
As a result, items from the same order may sometimes be shipped separately and may arrive in more than one parcel.
For UK orders, the following shipping rates may apply:
The exact delivery cost is displayed at checkout before payment confirmation.
When tracking is available, a tracking number will be sent by email once the order has been dispatched.
Please allow a few days for the tracking link to update after dispatch, as tracking information may not appear immediately in the carrier system.
For orders delivered to the United Kingdom, taxes, VAT and possible import charges may depend on the value of the goods, the dispatch location, the product category and the applicable UK rules at the time of purchase.
Where applicable, taxes and delivery charges are shown at checkout before the order is confirmed.
For imported goods, UK VAT and/or import charges may apply depending on the order value and the logistics process. BabyLunea recommends that customers carefully review the total amount shown at checkout before confirming their order.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order cannot be delivered due to an incorrect or incomplete address, BabyLunea cannot guarantee reshipment or refund unless the parcel is successfully returned to our logistics partner.
If you notice an error in your delivery address, please contact us as soon as possible at:
contact@babylunea.com
If the carrier cannot deliver your parcel, it may be held at a local delivery office, post office or collection point.
Customers are responsible for collecting the parcel within the period indicated by the carrier. If the parcel is not collected and is returned or destroyed by the carrier, BabyLunea may not be able to issue a full refund.
If your order appears delayed, please contact us at:
contact@babylunea.com
Please include your full name, order number and delivery address so we can investigate the status of your order.
If a parcel is confirmed as lost by the carrier or logistics partner, BabyLunea may offer a replacement shipment or refund, depending on the situation and product availability.
For any question about UK shipping, please contact:
BabyLunea Customer Service
Email: contact@babylunea.com
We usually respond within 24 to 48 business hours.