Contact BabyLunea – United Kingdom

Welcome to BabyLunea UK. Our customer service team is here to help with questions about orders, delivery, returns, refunds, product information and the UK shopping experience.

1. Customer service

For all customer service enquiries, please contact us by email:

Email: contact@babylunea.com

We usually respond within 24 to 48 business hours.

2. To help us respond faster

When contacting us, please include:

• your full name;
• your order number, if applicable;
• the email address used to place the order;
• a clear description of your request;
• photos if your request concerns a damaged, faulty or incorrect item.

3. Business identity

The website www.babylunea.com is operated by BabyLunea.

Administrative address:
BabyLunea
125 rue Claudel
Boisbriand, Québec
J7G 1K1
Canada

Customer service email: contact@babylunea.com

Please note that this is an administrative address only. Returns must not be sent to this address unless our customer service team has specifically instructed you to do so.

4. UK orders

For customers in the United Kingdom, BabyLunea provides a selected range of baby travel, outing and everyday care essentials, including changing bags, pram organisers, portable changing mats and baby accessories.

For information about delivery, returns and legal terms, please visit:

• Shipping Policy – United Kingdom
• Returns & Refund Policy – United Kingdom
• Terms & Conditions – United Kingdom
• Privacy Policy – United Kingdom
• FAQ UK Orders

5. Important return information

Please contact us before returning any item. Our customer service team will provide the correct return instructions depending on your order and product.

Unauthorised returns sent to the wrong address may not be accepted or refunded.

6. Contact email

contact@babylunea.com

Thank you for choosing BabyLunea.